Refund Policy

1. Try it free first

The Free plan lets you make a few carousels every month, with no credit card needed. We suggest trying it before you buy a paid plan.

2. First-time buyers: 7-day refund

If this is your first paid plan with us, you can ask for a full refund within 7 days of your first payment, as long as you have used fewer than 50 credits. Just email us and we will take care of it.

3. Cancelling a plan

• You can cancel any time from your billing page.
• You keep your plan until the end of the time you already paid for.
• After you cancel, you will not be charged again.
• Outside the 7-day window above, we do not give refunds for partial months or years.
• Credits are not refundable. Unused credits do not roll over to the next month.

4. Other times we may refund

We may also give a refund, at our choice, when:

• Something broke on our side: SocialSlides did not work because of a problem we caused.
• A billing mistake: you were charged the wrong amount because of an error.
• A double charge: you were charged more than once for the same thing.

5. How to ask for a refund

Email liz@lizontheweb.com from the email on your account. Tell us the date of the charge and why you are asking. We will reply as soon as we can.

6. How refunds are paid

Approved refunds go back to your original payment method through Stripe. It usually takes 5 to 10 business days to show up, depending on your bank. If you get a full refund, your paid plan ends and your account goes back to the Free plan.

7. Closed accounts

If we close your account because it broke our Terms of Service or Content Policy, you will not get a refund. If you delete your own account, we do not refund unused credits or time left on your plan.

8. Chargebacks

If you dispute a charge with your bank before talking to us, we may pause your account until it is sorted out. Please email us first. We are happy to help, and it is usually faster.

9. Contact

Refund or billing questions? Email us at liz@lizontheweb.com.